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PalmPay
Financial Services
Description
Requirements
- Technical Proficiency: Expert-level SQL skills and extensive experience with BI Platforms (e.g., Power BI, Tableau).
- Experience: 3–5+ years of experience in Data Product Operations, Data Analysis, or a related field. Experience with customer service business is a major plus.
- Analytical Mindset: Proven ability to monitor high-frequency real-time data and a "product-first" approach to solving systemic data issues.
- Communication Mastery: Exceptional ability to explain technical concepts to non-technical stakeholders and influence R&D priorities.
- Adaptability: Comfortable working across multiple time zones and cultures.
Responsibilities
- Dashboard Management & Maintenance
- Historical Data: Manage and update editable BI dashboards across multiple African markets, ensuring high visualization standards and logic accuracy.
- Real-time Data: Oversee real-time monitoring systems; identify improvements and functional gaps to guide product iterations.
- Business Enablement & Training
- Act as the primary point of contact for front-line business teams across Africa.
- Provide manual instuction and support to business teams on how to use dashboards effectively.
- Vigilant Monitoring & Anomaly Detection
- Proactively monitor all dashboards and identify abnormal data patterns.
- Investigate data anomalies, determine possible root causes, and lead the "issue-to-resolution" cycle.
- Escalate data issues and provide clear feedback to product or engineering teams when necessary.
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