Assistant Manager – Retakaful

A bachelors degree in a business-related field or a minimum of six (6) years working in a field sales role in the FMCG, microfinance, banking or telecom industries.
A strong background in agents management and channel development with bias towards devices.
Strong people-focused skills as a team partner to mentor teams to deliver on expectations.
Deep knowledge of both urban, peri-urban and rural markets.
Basic digital literacy (CRM, stock tools).
Strong communication and problem-solving abilities.
Willingness to travel extensively (5 days/week in the field).
Comfort working with MS Excel and PowerPoint.

1. Channel Acquisition and Development

Recruit, Train and onboard of new phone selling agents specialised in selling Sun King phones or any other available brands with the assistance of Area Trade Developers.
Maintain an engaged base of phone selling agents as per set weekly, monthly and yearly goals.
Help develop specific agents categories managing them to scale.

2. Revenue and Productivity

Achieve set Revenue goals on number of units of phone sold by month and year.
Meet the separate specific set phone model goals driving unique sales strategies aimed at growing each phone segment or model.
Maintain minimum agent productivity targets ensuring that each agent meets their goals.

3. Portfolio Repayment Management

Achievement of set monthly Phones Quality of Sale goals.
Drive interventions that will improve agent adherence to set sales and collections guidelines that improving performance.
Execute phones replacement and warranty process to improve overall repayments and customer satisfaction.

4. Agent Branding, Engagement and Assistance

Ensure that all phone selling agents are properly branded with all merchandise and collateral distributed timely and effectively.
Frequent agent meeting and visits to improve engagement, work on resolutions and build relationships.
Ensure optimum stocking achieving set inventory levels as well as adhering to set guidelines and processes.

5. Strategic Trade and Channel Activations

In teamwork with the marketing team, plan for strategic activation and awareness campaigns to improve brand awareness and drive sales.
Engage the phone selling agents into planning daily localised activities that are relevant to area operations, strengths and abilities.
Plan for periodic campaigns and awards to motivate agents and improving channel growth and retention.

5. Team Management

Optimum staffing based on projected business growth and expansions.
Proper and timely communication of goals to the direct reports ensuring each one is aligned to expectation.
Periodic reviews and strategy setting with teams ensuring that the channel remains on track to deliver set goals.
Mentoring the team and keeping them motivated for optimum performance and retention.

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