Mogo Kenya Limited
Direct Sales Agent - Logbook Loans & Car financing - (Countrywide)
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Profession (Banking, microfinance, insurance, Entry and Basic-level)
Industry (Entry and Basic-level)
Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Textile, fashion,Transportation, logistics, storage,
Seniority (Banking, microfinance, insurance)
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Mogo Kenya Limited
Banking + 2 more
Description
Qualifications
- Minimum 1–2 years of hands-on experience in prompt engineering, conversational-AI / chatbot design, NLP, or a closely related role. Candidates with strong, demonstrable project work and shorter formal tenure may be considered.
- Demonstrated experience designing and deploying prompts or dialogue flows for production LLM or voice-bot systems — not solely experimental or academic work.
- Track record of tuning and evaluating prompts against measurable KPIs and running structured A/B tests to improve real-world outcomes.
- Prior exposure to contact-centre, telephony, or IVR environments, ideally in collections, customer service, or financial services.
- Experience in or alongside debt collections, lending, fintech, BPO, or banking operations is a strong advantage.
- Experience collaborating with cross-functional teams (IT, strategy, operations) and managing third-party AI / voice-vendor relationships is desirable.
- Experience producing English- and Swahili-language conversational content for a Kenyan or East African customer base is highly desirable.
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