Customer Service Jobs in Kenya

147 jobs found

Coca-Cola

Director, Commercial Frontline, Angola & HIMA

Nairobi

Kenya

Closed for applications
Odoo

Customer Care Manager - Africa (French Speaker)

Nairobi

Kenya

Closed for applications
Java House Africa Ltd

Waitstaff

Nairobi

Kenya

MGI Alekim LLP

Business Development Officer

Nairobi

Kenya

Teleperformance

Workforce Management (WFM) Analyst II

Nairobi

Kenya

Oasis Outsourcing

Appointment Setter

Nairobi

Kenya

Oasis Outsourcing

Patient Access Specialist

Nairobi

Kenya

The Nairobi Women’s Hospital

Client Relations Assistant

Nairobi

Kenya

Advance Auto Products

Front Desk / Customer Coordinator

Nairobi

Kenya

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Oasis Outsourcing

Marketing Assistant

Nairobi

Kenya

Country / Region

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Coca-Cola

Manufacturing

Director, Commercial Frontline, Angola & HIMA

Closed for applications
Job details

Contract Type

Description

Experience

  • 10-12+ years of leadership experience in Commercial with strong skills in Commercial and Channel Strategy, Revenue growth management, Segmentation, Route to market, Negotiation etc.
  • Proven track record of execution excellence
  • Proven strategic and analytical skills as well as outstanding interpersonal, communication and influencing abilities.
  • Desirable to have candidates with Bottling System/Franchise and/or Commercial experience.


Responsibilities
  • Lead & drive the integrated Commercial agenda in the Franchise & Bottling system, ensuring End-to-End Integration. 
  • Build & Develop the Commercial ABP for the Franchise, partnering together with Franchise & Bottler to build out the detailed support plans
  • Prioritize the Commercial Priorities by Quarter in the Franchise
  • Drive the right BBM model for the Franchise, ensuring the right pack architecture is in place, adapting based on market dynamics, leveraging the "on Demand Hub" to deliver impactful scenarios & solutions
  • Be the Commercial Thought Leader and Integrator for the Franchise, act as ‘The Right Hand’ person to the Franchise GM.
  • Recruit the right resources to address the identified priorities from the "On Demand Hub" (Affordability, Premium, Channel, RGM X, RTM & Digital)
  • Provide Commercial input and approval of all Marketing Campaigns & Picture of Success and ensure integration into the marketing plans & processes.
  • Provide commercial input in the various Commercial Strategies (ABC of Execution, Affordability, Premium) to ensure strategies and plans are right for the market.


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