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Customer Experience Manager - Inbound
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Aga Khan Hospitals, Mount Kenya University (MKU), Oasis Outsourcing, SAFARICOM, UNEPProfession
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Education + 1 more
Description
Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a
General Work Experience
- At least 5 years of relevant experience in ICT support, network administration, or systems
management.
- Previous working experience in African Union working environment and higher educational
institution will have an added advantage
- Experience working in an organization providing IT support services.
- Demonstrated experience in handling ICT equipment and systems in a professional environment.
Specific work Experience
- Experience in installation, configuration, and maintenance of computer hardware and software.
- Experience in network administration, including LAN/WAN setup, routers, switches, and internet
connectivity management.
- Proven experience in troubleshooting system, network, and hardware issues.
- Experience in data backup, recovery procedures, and cyber security practices.
- Experience in managing user accounts, email systems, and access control.
- Experience in maintaining ICT inventory and preparing technical reports.
- Experience supporting institutional systems such as ERP, MIS, or website management
Responsibilities
- Provide technical support to staff and users on hardware, software, and network-related issues.
- Install, configure, and maintain computers, printers, servers, and other ICT equipment.
announcements and electronic library management
- Design and implement an online Anti Plagiarism system
- Perform any other duties as assigned by the Director
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