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GiveDirectly, Inc
Senior Global Director of Country Operations (Remote)
Nairobi • Kenya
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KCA University, Kenyatta University, Oasis Outsourcing, Tom Mboya University College, UNEPProfession
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Industry
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GiveDirectly, Inc
Non-profit + 1 more
Description
You'll be a top candidate for this role if you bring:
- Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve. We have a strong preference for candidates based in our countries of operation.
- At least 3 years of direct recruitment experience, including meaningful exposure to sourcing and a genuine passion for candidate experience.
- Strong organizational skills with the ability to manage multiple processes and stakeholders simultaneously
- Clear communication — both written and verbal — with internal teams and external stakeholders (e.g. candidates)
- Comfort navigating ambiguity and adjusting to rapidly changing priorities
- Customer service orientation and extremely high follow-through
- Strong attention to detail and a systems-oriented mindset
- Discretion in handling sensitive and confidential employee information
- A process improvement mindset and a willingness to suggest and test new approaches
Language requirement
- Candidates must be fluent in English
- Strong preference for professional fluency in French
Responsibilities
- Find top talent: Proactively source, attract, and engage a diverse, high-quality candidate pipeline, internally and externally, and convince them to join the team
- Review CVs, conduct interviews, and coordinate schedules: Serve as the face of the organization as candidates' first point of contact, providing a seamless and supportive hiring experience
- Operationalize a streamlined, first-class talent acquisition process: Build and continuously improve the talent acquisition process, including providing high quality support and communications to both candidates and hiring teams
- Field and quickly close support tickets: Respond to all inbound inquiries, requests, and complaints via the People Team Ticketing System regarding recruitment requests, meeting SLAs
- Contribute to recruiting initiatives focused on equity, process improvement, and team enablement
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