Closing: Jan 26, 2023
This position has expiredPublished: Jan 19, 2023 (18 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Personal Qualities & Qualifications
Job Holder need to be:
- Degree holder in Mass Communication, English, Electrical Electronic Engineering, Telecommunications Engineering, Computer Engineering or Science from reputable higher institution.
- Problem-solving skills.
- Ability to communicate clearly.
- A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.
- Service and process knowledge.
- Friendly attitude.
- Empathy.
- Strong time Management.
- Strong Crisis Management.
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
Demand on the Job:
- Must have al teast 1 year cognate experience in Customer Support telecommunication related organisation especially ISP firm.
- Ability and wiliness to work long hours and meet tight deadlines.
- Ability to work under none or minimal supervision.
- Ability to work weekends and in shifts.
Age Bracket:
- 25 - 35 years of age.
Interested and qualified candidates should send their CV using the Job Title as the subject of the email.
Responsibilities
Personal Qualities & Qualifications
Job Holder need to be:
- Degree holder in Mass Communication, English, Electrical Electronic Engineering, Telecommunications Engineering, Computer Engineering or Science from reputable higher institution.
- Problem-solving skills.
- Ability to communicate clearly.
- A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.
- Service and process knowledge.
- Friendly attitude.
- Empathy.
- Strong time Management.
- Strong Crisis Management.
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
Demand on the Job:
- Must have al teast 1 year cognate experience in Customer Support telecommunication related organisation especially ISP firm.
- Ability and wiliness to work long hours and meet tight deadlines.
- Ability to work under none or minimal supervision.
- Ability to work weekends and in shifts.
Age Bracket:
- 25 - 35 years of age.
Interested and qualified candidates should send their CV using the Job Title as the subject of the email.
Main Duties
- Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
- Maintaining a positive, empathetic and professional attitude toward Customers at all times.
- Manage large incoming calls from Customers.
- Generate sales leads.
- Responding promptly to Customer inquiries.
- Identify and assess Customers’ needs to achieve satisfaction.
- Communicating with Customers through various channels e.g email, sms and phone call etc.
- Acknowledging and resolving Customer complaints.
- Knowing the company services inside and out so that you can answer questions easily.
- Processing orders, forms, applications and requests.
- Keeping records of Customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing prompt feedback on the efficiency of the Customer service process.
- Assist in managing a Team of trainees or junior Customer Support representatives in NOC.
- Ensure Customer satisfaction and provide professional Customer support at all times.
- Build sustainable relationships and trust with Customer accounts through open and interactive.
- Provide accurate, valid and complete information by using the right methods/tools e.g MOWE, ZALPRO
- Liaise with Technical Team, Engineering and Account departments on fault resolutions and Customer account reconciliation.
- Handle Customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Troubleshoot with Customer over phone and resolve issues promptly.
- Keep records of Customer interactions, process Customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage Customers.
- Any other Tasks assigned to you by the Management.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.
