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Head, Project & Customer Experience

Closing: Jan 31, 2023

Closing today

Published: Jan 11, 2023 (20 days ago)

Job Requirements

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Job Summary

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  • This position is responsible for the delivery of all projects and excellent service delivery to all the company support customers within the agreed Service Level Agreement.
  • He/She is ultimately responsible for achieving IT Horizons Limited’s goals of delivering quality projects and maintaining a consistence satisfactory experience with all support customers.
  • This will entail ensuring projects are delivered to time, on cost and quality for all IT Horizons present and future customers.
  • He/She will be responsible for ensuring the company chosen project methodology is abided by. He/She will give accounts on project cost, ensuring profitability.
  • He/She is also responsible for quality delivery and gives updates when required on status of project assigned. He/She will also take leadership in project delivery that includes both internal and external resource.

Requirements

  • Minimum of Bachelor’s Degree in Engineering or related discipline
  • Minimum of 6 years’ experience working as a Project Manager in the ICT industry or ICT Consulting.
  • PMP qualified or another Project Management Certification (PRINCE II etc.) desirable.
  • Relevant management qualification or training.

Method of Application

Interested and qualified candidates should send their CV to the provided email address and copy: [email protected] using the Job Title as the subject of the mail.

Responsibilities
  • This position is responsible for the delivery of all projects and excellent service delivery to all the company support customers within the agreed Service Level Agreement.
  • He/She is ultimately responsible for achieving IT Horizons Limited’s goals of delivering quality projects and maintaining a consistence satisfactory experience with all support customers.
  • This will entail ensuring projects are delivered to time, on cost and quality for all IT Horizons present and future customers.
  • He/She will be responsible for ensuring the company chosen project methodology is abided by. He/She will give accounts on project cost, ensuring profitability.
  • He/She is also responsible for quality delivery and gives updates when required on status of project assigned. He/She will also take leadership in project delivery that includes both internal and external resource.

Requirements

  • Minimum of Bachelor’s Degree in Engineering or related discipline
  • Minimum of 6 years’ experience working as a Project Manager in the ICT industry or ICT Consulting.
  • PMP qualified or another Project Management Certification (PRINCE II etc.) desirable.
  • Relevant management qualification or training.

Method of Application

Interested and qualified candidates should send their CV to the provided email address and copy: [email protected] using the Job Title as the subject of the mail.

  • Establishes and monitors adherence to Head & Service delivery as well as planning & controls standards
  • Oversees the tracking, development, and implementation of innovations in Project Management, Service delivery and Quality Assurance
  • Ensures products and services are purchased in the most cost- and time-efficient manner.
  • Coordinates project activities of and external vendors to ensure services delivered consistently meet customers’ expectation.
  • Measure progress of work against weekly target, work/project scope and deliverable
  • Ensures the delivery of services to customers within the agreed scope of work and timeline.
  • Provide accurate documentation of project and services delivered to customers on the departmental online repository.
  • Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations
  • Develops full-scale project execution plans and related communication documents
  • Ensure projects are delivered within scope, cost and time committed to customer.
  • Reviews and tracks progress against revenue and targets; analyze sales/revenue reports; recommend and propose changes to existing plans and operating budgets; implementing approved changes
  • Works closely with other internal departments and stakeholders through proper communications to ensure client expectations are met.
  • Proactively works with the Finance Department to ensure all payments are collected within the agreed timelines as per the credit terms the customer has with the company
  • Develops and delivers progress reports, proposals, requirements documentation and presentations for the Executive leadership
  • Trains, motivates, and supervises project team members and sub-contractors and influence them to take positive action and accountability for their assigned tasks


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