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Ticketer / Customer Service Personnel

Closing: Jan 12, 2023

This position has expired

Published: Jan 2, 2023 (29 days ago)

Job Requirements

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Job Summary

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Location: Uyo, Akwa Ibom

 Requirements

  • Candidates should possess a Bachelor's Degree / HND in relevant fields with 2 - 3 years work experience in a related company.
  • Ability to make accurate bookings for customers
  • Excellent communication skills.
  • Strong interpersonal skills.
  • Pleasant and trustworthy.
  • MS Office familiarity.
Responsibilities

Location: Uyo, Akwa Ibom

 Requirements

  • Candidates should possess a Bachelor's Degree / HND in relevant fields with 2 - 3 years work experience in a related company.
  • Ability to make accurate bookings for customers
  • Excellent communication skills.
  • Strong interpersonal skills.
  • Pleasant and trustworthy.
  • MS Office familiarity.

Responsibilities

  • Calculate expenses, write and sell ticket to passengers.
  • Provide good customer service.
  • Rebook tickets and other arrangements.
  • Check and validate all passenger payments for tickets/luggage and issue boarding pass.
  • Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
  • Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
  • Ensure all customer cargo are properly tagged for safety and security purposes.
  • Handle boarding announcements and communication of other exceptions promptly to all passengers.
  • Ensure feedback is communicated to customers within agreed and set timelines.
  • Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error free and well-informed interactions.
  • Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.

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