Experience & Qualifications

• Minimum of 2nd class lower in first degree/equivalent.
  
• Professional Qualification is an added advantage
  
• Fraud investigation experience and suitable qualification
  

Skills, Capabilities & Personal attributes

• Excellent verbal and written communication and presentation skills
  
• People management and team leadership skills
  
• Unquestionable integrity
  
• Strong knowledge of banking operations and audit skills
  
• Strong negotiation and interview skills
  
• Technology savvy and great data analytical skills
  

Business and Financial performance

• Ensuring investigations are conducted with minimal or no extra cost on the Bank.
  
• Ensuring judicious use of all Bank’s assets at our disposal in the Unit.
  
• Ensure that bank’s fund is recovered from any necessary investigation cases promptly.
  

Customer Excellence

• Ensuring empathy towards complainants’ complaints.
  
• Ensuring Ecobank’s RACE – IT culture reflects in all investigation reports.
  
• Collaborate with other units to ensure quality investigation reports are written.
  

Process, control and operational performance

• Special investigation of high-profile cases requiring technical skills.
  
• Prepare investigation report of customers’ complaints and reported fraud incidents stating findings and make appropriate conclusions and recommendation(s).
  
• Forward report to Management for approval of recommendations.
  
• Communicate approved recommendation to HR and other relevant departments for implementation.