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Absa Group Ltd, First Bank of Nigeria Limited, HF Group, I&M Bank , Mwananchi Credit LimitedProfession (Banking, microfinance, insurance, Mid-level)
Industry (Mid-level)
Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Raw materials, oil, chemicals,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Banking, microfinance, insurance)
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Kuda Bank
Banking + 2 more
Description
Requirements
- HND/B.Sc(MBA added advantage)
- Minimum of 1-2 years’ experience in similar role.
- Excellent knowledge of social media best practices.
- Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
- ·Working knowledge of social media tools, such as HootSuite, Buffer, and Google Analytics
- Conversant with major Telephony and CRM applications used across the industry.
- Ability to deal with diverse problems using facts, judgement and discretion to resolve them.
Responsibilities
- Staying informed on social media trends, innovations, and changes.
- Act as the first point of contact to customers.
- Resolve customer issues within the scope of existing service level agreements.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions and resolve them.
- Keeping records of customer interactions, transactions, comments, and complaints.
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