Bachelor’s degree in Business, IT, Data Analytics, Computer Science, or a related field.
4–6 years of experience in Business Analysis, Product Analysis, Operations Improvement, or similar roles.
Experience working with cross-functional teams in a fast-paced environment.
Strong analytical and problem-solving skills with a data-driven mindset.
Experience translating business requirements into functional specifications or user stories.
Familiarity with Agile/Scrum methodologies.
Excellent communication and stakeholder management skills.
Ability to manage multiple priorities and deliver in a dynamic environment.

Business Analysis & Stakeholder Engagement

Engage business stakeholders to gather, document, and validate business requirements.
Translate operational needs into clear user stories, use cases, and process flows.
Facilitate discussions to identify pain points and opportunities for improvement.

Process Improvement & Operational Efficiency

Analyze and redesign business processes to improve efficiency, scalability, and performance.
Identify opportunities for automation and digitization of manual workflows.
Develop SOPs, process documentation, and best practice guidelines.
Support continuous improvement initiatives within Debt Collection operations (call center, field teams, case management).

Product & Technology Collaboration (Product Ownership Support)

Work closely with HOD and Managers to define and refine product requirements.
Support backlog prioritization and ensure alignment with business needs.
Participate in Agile ceremonies (sprint planning, reviews, testing).
Coordinate UAT, gather user feedback, and support rollout of new features and tools.
Act as a bridge between business and technology teams to ensure effective solution delivery.

Data, Reporting & Analytics

Use data to identify trends, diagnose business issues, and recommend improvements.
Design and maintain dashboards and reports to support operational performance.
Respond to ad-hoc data requests and provide actionable insights.
Monitor key operational KPIs and track the impact of implemented solutions.
Identify and escalate data quality issues to relevant teams.

Solution Development & Tools

Build and maintain low-code/no-code solutions (e.g., PowerApps, SharePoint tools, dashboards) to support business needs.
Standardize data collection and reporting processes.
Collaborate with developers on more complex solutions by providing clear requirements and validating outputs.

Training & Adoption

Develop user documentation, guides, and training materials for new systems and processes.
Conduct training sessions for business users to improve data literacy and tool adoption.
Support change management and ensure successful adoption of new solutions.

Continuous Improvement & Innovation

Proactively identify opportunities to improve existing systems, reports, and workflows.
Conduct research and recommend innovative solutions to enhance operations.
Challenge existing processes and contribute ideas to improve efficiency and performance.

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