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Oasis Outsourcing
Outsourcing + 1 more
Description
Chat Support Representative – Client Experience
Requirements & Skills:
Driven by our passion for people, we are seeking a Chat Support Representative to provide high-quality client support through chat. This role focuses on assisting clients with inquiries, troubleshooting, and general support while delivering an exceptional customer experience aligned with Sephora’s standards.
Requirements & Skills:
-
English level: C1 (Advanced/Fluent).
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At least 1 year of customer service experience, preferably in a contact center environment.
- Comfortable working in high-volume, fast-paced environments.
- Strong verbal and written communication skills.
- Customer-oriented mindset with strong problem-solving skills.
- Basic computer skills and ability to navigate multiple systems.
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Availability to work onsite in Nairobi, Kenya is mandatory.
Responsibilities
Key responsabilities:
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Handle customer inquiries through calls and chats, covering purchases, services, order status, and general support.
- Manage a high volume of calls while maintaining quality and professionalism.
- Provide accurate, clear, and timely information to customers.
- Build rapport quickly and maintain a positive, customer-focused experience.
- Use established communication templates to ensure consistency and efficiency.
- Accurately document all customer interactions in internal systems.
- Collaborate with team leads, quality, and training teams to meet performance expectations.
- Adhere to schedules, performance metrics, and operational guidelines.
- Maintain professionalism and courtesy in all customer interactions.
- Demonstrate flexibility to work different shifts, including evenings and weekends.
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