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JKUAT Enterprises Ltd
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Sun King
Energy + 2 more
Description
Requirements
- Have relevant work experience
- Possess a bachelor’s degree or its equivalent is required.
- Are tech-savvy with a strong comprehension of customer assistance tools and technologies
- Have the ability to establish and maintain effective relationships with different stakeholders.
- Are familiar with operational tools such as Google Sheets, Excel, PowerPoint, and Google Slides.
- Possess excellent customer management skills
- Are an excellent communicator and have good people relations skills
- Demonstrate strong analytical skills and attention to detail
- Are experienced with data recording and analysis.
- Have the ability to work alone and as part of a team
- Are proactive, eager to learn, and able to manage multiple tasks effectively.
Responsibilities
- Provide exceptional assistance to partnership customers, addressing inquiries and resolving issues promptly.
- Assist with warranty claim processing, ensuring efficient and accurate handling of claims.
- Assist in developing, maintaining, and updating the product support portal to enhance service quality.
- Assist in creating troubleshooting manuals and training sessions.
- Record and analyse data to identify trends, improve processes, and assist decision-making.
- Contribute to website and Bot development, updates, and improvements.
- Work with cross-functional teams to assist various projects and initiatives.
- Maintain detailed and organized records of customer interactions and assistance activities.
- Contribution to SOP documentation.
- Any other tasks assigned.
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