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Seniority (Business, strategic management)
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Green Africa Airways Limited
Aeronautics
Job details
Location
Contract Type
Description
Qualifications
- Bachelor's degree in any related field
- Creative and proactive personality with “can do” approach
- Exceptional Communication and Interpersonal skills
- Time flexibility and ability to travel
- High- level numeracy skills
- Strong ability to pay attention to detail
Responsibilities
- Answer inquiries regarding Green Africa Products
- Educate and enlighten customer on the new and existing products of the company
- Provide customers with travel suggestions and information sources and respond to enquiries
- Inform customers of essential travel information, such as travel times, operating terminal etc
- Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations
- Responsible for post-departure activities and front-line document
- Always seek to secure Customer Loyalty by providing exceptional service
- Resolution of Customer problems and ensuring that customers’ needs are met adequately
- Book reservations and issue tickets to customers if there is a requirement
- Plan route and compute ticket cost, using schedules and computer
- Make ticket booking, quote fare, and send to direct customers by email
- Prepare and forward daily sales report to the gLead at every close of shift
- Prepare customer invoices and accept payment
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