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MTN Group, Mudiame University , Old Mutual, Stanbic Bank, United Nations Office for Project ServicesProfession
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Industry (Business, strategic management)
Seniority (Business, strategic management)
© Fuzu Ltd
MTN Group
Telecommunications
Description
Requirements
- Bachelor’s degree in business administration, Social Sciences or any other relevant field.
Experience:
- A minimum of one year experience in a service environment
- Good knowledge of sales and retail Industry trends, best practice retail and service principles.
Responsibilities
- Drive excellent customer service in the Service Centre
- Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
- Handle customer problems, queries, complaints and requests
- Educate customers on products and services
- Escalate customer issues for speedy resolution
- Support companywide business initiatives at the branch
- Ensure Service Centre standards are maintained at all times according to the blue print
- Supervise third party teams
- Support the Service Centre Supervisor in all operational activities in the store
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