Skills and Qualifications:

• Bachelor’s degree in Communication, Education, Social Sciences, Development studies or any related field
  
• 1-3 years of experience working with youth programs, student admissions, or related roles
  
• Ability to engage different and large audiences.
  
• Attentive to detail, with good organizational skills.
  
• Good communication skills (presentation and writing skills)
  
• Knowledge on the higher education space (Preferred)
  
• Experience working with universities, colleges, NGOs or student financing organizations is an advantage.
  

Responsibilities

Application and Member Onboarding

• Conducting ISA information sessions, workshops, and guardian meetings in different PEIs
  
• Conducting the signing of the ISA contract signing process between CHANCEN and the Applicants using the platforms provided by CHANCEN.
  
• Conducting the signing process between CHANCEN and guardians/guarantors
  
• Responding to and/or clarifying all queries from both the applicants and guardians/guarantors, or any other incoming questions from anyone.
  
• Creating the content to use during meetings with both the applicants and the guardians/guarantors.
  
• Support all CHANCEN members to open Bank accounts during onboarding sessions
  
• Support the team to conduct outreach initiatives to meet directly with guardians and students in their local areas, building relationships and trust within the community.
  
• Maintain a database of common questions and responses to streamline future communications. Establish a systematic approach for responding to inquiries from applicants, guardians, and other stakeholders, ensuring all queries are addressed promptly and accurately.
  
• Prepare and share feedback reports for all onboarding sessions to generate insights and continuously improve the customer experience.
  

Student Monitoring and Evaluation

• Plan, coordinate, and conduct student monitoring activities on topics such as Chancen values, personal and professional skills, and financial literacy
  
• Review reports of failing students or those who didn’t complete trimester activities, and provide advice on the next steps
  
• Assess cases and advise on next steps for students who have broken Chancen rules and/or values
  
• Monitor student behaviours and flag any cases of disciplinary cases.
  
• Conducting campus visits to engage the members and answer any queries they may have in order to build trust within the community.
  
• Update the complaint and queries register on a weekly basis
  
• Monitor and manage overall student monitoring activities and impact