World Agroforestry Centre (ICRAF)
Machine Learning Operations Specialist - CIMMYT
Nairobi • Kenya
Closed for applications

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Industry (Information technology, software development, data)
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Seniority (Information technology, software development, data)
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Airtel Africa PLC
Telecommunications
Description
Educational Qualifications
- Bachelor’s degree in relevant field.
- MBA (completed or in view)
Relevant Experience & Functional / Technical Skills Critical to the Role
- Minimum of 8 years experience in a marketing position, with a focus on product development.
- Strong analytical and strategic skills
- Strong knowledge of structured Query Language(SQL) and PowerBI.
- Excellent planning and organisational skills
- Excellent interpersonal skills
- Sets high personal standards and is goal oriented
- Excellent communications skills, both orally and in writing
- Excellent presentation skills
Responsibilities
Data Revenue, Usage and Retention
- Utilize data insights and market research to understand consumer behavior and preferences, and inform future programs and promotions
- Monitor usage patterns to develop and implement effective growth strategies
- Track the customer lifecycle and capabilities to drive ARPU growth
Customer Analysis
- Conduct analysis of customer behavior
- Analyze usage patterns, including both individual and aggregate consumption
- Monitor and track the relationship between paid data and bonus data usage
- Map customers to defined data segment profiles and categories
Reporting
- Provide daily, weekly and monthly Campaign Performance reports and management report
- Adhoc analysis on data products
- Monitor KPIs of the Data Segment and analyze data to generate new ideas on product modification
Product Development and Support
- Drive the launch of data products across all customer segments to increase penetration and boost revenue growth
- Develop and implement new trade-focused products and initiatives, leveraging benchmarking and best practice sharing across zones
- Manage the end-to-end technical development of products
- Serve as the functional subject matter expert throughout the product lifecycle, from ideation to launch and ongoing performance tracking
- Create documentation and deliver training to support teams
Special Product/Promo Management
- Successfully execute promotional campaigns to achieve desired outcomes
- Manage the end-to-end delivery of special products in collaboration with multiple stakeholders
Business Analysis
- Analyze the relationship between data usage, customer retention, and marketing campaigns
- Identify key drivers influencing usage patterns and inactivity trends among data customers
- Conduct environmental scanning to assess and report how external factors impact data usage trends
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