Customer Experience Jobs

158 jobs found

Norrenberger Financial Group

Head Technology & Innovation

Abuja

Nigeria

Closed for applications
Sun King

PAYG LPG Credit Manager

Nairobi

Kenya

Closed for applications
Unified Payment

Head, General Merchandise

Lagos

Nigeria

Closed for applications
First Bank of Nigeria Limited

Customer Value Proposition Officer- Private Banking

Lagos

Nigeria

Closed for applications
HF Group

Digital Product Manager

Nairobi

Kenya

Closed for applications
I&M Bank

Full Stack Engineer

Nairobi

Kenya

Closed for applications
I&M Bank

Assistant Mortgage, Product Manager

Nairobi

Kenya

Closed for applications
Zedcrest Group

SME Business Associate

Lagos

Nigeria

Closed for applications
Zedcrest Group

SME Business Officer

Lagos

Nigeria

Closed for applications

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Sun King

Regional Mentor - Clean Cooking

Nairobi

Kenya

Closed for applications

Country / Region

Profession

© Fuzu Ltd

Head Technology & Innovation

Closed for applications
Job details

Contract Type

Description

Requirements

  • Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
  • Relevant professional certifications such as ITIL, COBIT, PMP, TOGAF, CISSP, CISM, Cloud (AWS/Azure/GCP), or DevOps certifications are highly advantageous.
  • Minimum of 15 years’ progressive experience in technology leadership, IT operations, engineering, or digital transformation, with at least 5 years in a senior or executive leadership role.
  • Demonstrated experience leading enterprise-wide technology strategy and overseeing mission-critical systems within financial services (banking, insurance, asset management, fintech, or related sectors).
  • Proven track record of delivering large-scale digital transformation initiatives, core systems implementations, automation programs, and infrastructure modernization.


Responsibilities

Technology Strategy & Leadership

  • Develop and own the Group’s strategic IT roadmap and operating model, ensuring alignment with corporate objectives and portfolio priorities.
  • Provide executive oversight of enterprise-wide technology initiatives and innovation programs.

Service Reliability & Operational Resilience

  • Ensure best-in-class uptime and reliability across all critical systems and digital services.
  • Strengthening monitoring, incident management, and service management frameworks to support business continuity and consistent service levels.

Governance, Risk & Compliance

  • Define and implement IT governance frameworks, policies, standards, and procedures to enhance operational discipline and regulatory compliance.
  • Ensure enterprise systems meet security, regulatory, and risk management requirements.

Financial & Vendor Management

  • Drive technology cost optimization strategies, including strategic insourcing, automation, and vendor negotiations.
  • Manage technology budgets, ensuring optimal return on investment and sustainable cost efficiency.

Stakeholder & Business Partnership

  • Partner with executive leadership and cross-functional stakeholders to prioritize and deliver technology solutions that enhance customer experience and business performance.
  • Act as a trusted advisor to business leaders on technology innovation and digital enablement.


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