Qualifications

• Ability to think and make quick decisions under pressure, strong interpersonal and problem solving abilities.
  
• Highly responsible & reliable.
  
• Ability to work cohesively with fellow colleagues as part of a team.
  
• In-house training in baristaring and service.
  
• Excellent customer care technique and application.
  
• Excellent written and verbal communication skills.
  

Duties and responsibilities

• Oversees all branch operations with a special focus on the barista counter.
  
• Coordinates and supervises production and service of quality beverages and serve fresh bakery.
  
• Coordinates training at the branch level on achieving Coffee Excellence and consistency among all the branch staff.
  
• In charge of trainee baristas at branch level, through regular trainings and assessments/evaluations.
  
• Advices management on counter equipment performance and replacement need.
  
• Monitors the branch food/beverage cost in relation to counter products.
  
• Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
  
• Handling customer interactions at various levels of customer touch points.
  
• Consistently follows the set Standard Operating Procedures (S.O.Ps) during production.
  
• Maintains a clean, tidy and working counter at all times.
  
• Doing the daily stock take of counter products at the end of the shift.
  
• Collaborate with other team members to ensure a positive customer experience.
  
• Ensuring sufficient supply of products for sale in the counter by doing sufficient back up.
  
• Ensuring all take-away and eat in orders are dispensed promptly according to the order docket.
  
• Arranging the pastry case and ensuring that it is always clean.
  
• Reconfirming of orders done on Vuka.
  
• Controlling of wastage.
  
• Ensuring there is enough change at all times.
  
• Maintaining shift float money and ensuring no shortages.
  
• Timely closure of counter variances.
  
• Taking care of counter machines.
  
• Ensure countable daily stock are done correctly.
  
• Carry out any other task as may be instructed by your supervisor.