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Customer support, client care Jobs for Mid-level in Africa

20 jobs found

Oasis Outsourcing

Spanish‑Speaking Customer Support Representatives

Nairobi

• Kenya

Numida

Customer Lifecycle & Experience Manager- Kampala

Kampala

• Uganda

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Contact Centre Manager

Kampala

• Uganda

M-Gas

Area Growth and Customer Success Manager

Nairobi

• Kenya

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Nairobi

• Kenya

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• Kenya

Teleperformance

Quality Assurance Analyst I | Teleperformance

Nairobi

• Kenya

Oasis Outsourcing

Customer Service Care

Nairobi

• Kenya

Pigeon Baby Lab Kenya Ltd

Customer Support & Operations Assistant

Nairobi

• Kenya

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NCBA

Customer Experience Officer

Kampala

• Uganda

Country / Region

KenyaNigeriaUganda

Profession (Mid-level)

Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Entertainment,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,

Seniority (Customer support, client care)

Entry and Basic-level,Mid-level,Senior-level,

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Oasis Outsourcing

Outsourcing + 1 more

Spanish‑Speaking Customer Support Representatives

Nairobi • Kenya
Job details
Description
Customer Support Representative – Spanish

Location: Westlands, Nairobi Kenya (On‑site )

Employment Type: Full‑time

Languages Required: Fluent Spanish & English


✅ Requirements

  • Fluency in Spanish and English (spoken and written) – mandatory

  • 2+ years of call center or BPO experience, preferably voice‑based support

  • Strong understanding of call center KPIs, metrics, and customer handling techniques

  • Excellent communication, active listening, and problem‑solving skills

  • Ability to handle high call volumes and challenging customer interactions

  • Comfortable working shifts, weekends, and public holidays

  • Proficiency in CRM tools, call handling systems, and basic computer applications


Responsibilities

📞 Key Responsibilities

  • Handle high‑volume inbound and outbound calls from Spanish‑ and English‑speaking customers

  • Resolve customer inquiries, complaints, and service issues in line with SLAs and quality standards

  • Provide accurate product, service, and account information using multiple systems

  • Maintain professional call handling, tone, and compliance at all times

  • Document call interactions clearly and accurately in CRM systems

  • Consistently meet or exceed AHT, CSAT, FCR, quality, and attendance targets

  • Escalate complex issues appropriately while ensuring customer satisfaction



Tags
Customer support, client careOutsourcing, leasingMid-levelKenya

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