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Seniority (Customer support, client care)
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Pharmaplus Pharmacy
Health care + 1 more
Description
Role Summary:
- Owns customer retention and lifecycle marketing.
KPIs:
- Repeat purchase rate
- Customer Lifetime Value (LTV)
- Retention rates
- Revenue from CRM channels Churn rate
Method of Application
Send your CV, cover letter, portfolio and academic certificates in one PDF file with Subject Line: Job title - Name
Responsibilities
- Manage email, SMS, WhatsApp
- Develop CRM strategies campaigns
- Build loyalty programs
- Segment customer base
- Optimize lifecycle marketing
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