Country Retail Manager - PayGo Phone (Nigeria)

Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
Minimum of 7+ years of sales experience, with at least 3 years in a national sales management role.
Proven, hands-on experience in managing Pay-As-You-Go (PAYG), microfinance, or consumer goods sold on credit/installment plans.
Demonstrated success in building and managing a dispersed field sales team.
Good track record in developing retail networks and driving sales growth.
Deep understanding of collections processes and credit management in a low-income customer segment.
Highly detail-oriented with good data interpretation skills.
Ability to travel extensively (up to 70%) within the country.

1. Team Leadership & Strategy

Build, coach, and manage a national Paygo Phone Sales team.
Develop and execute the national retail expansion strategy for PAYG phones, setting clear targets for outlet onboarding, sales volume, and portfolio health.
Review market data, competitor activity, and customer insights to identify new opportunities and optimize strategy.

2. Retail Network Expansion & Management

Drive the rapid and sustainable onboarding of new retail outlets (e.g., local shops, kiosks, electronics stores) across the country.
Establish strong, productive relationships with retail owners and staff, ensuring they are knowledgeable, motivated, and effectively selling Sun King PAYG phones.
Oversee retail staff training programs on product features, the PAYG value proposition, sales techniques, and the use of our sales/digital platform.

3. Sales & Repayments (Collections) Performance

Own the end-to-end sales cycle, from outlet stocking to customer repayment.
Implement and monitor a rigorous system for tracking customer repayments.
Develop and enforce effective follow-up procedures (e.g., via SMS, call centers, field agents) to minimize arrears and defaults.
Collaborate with the Finance and Credit Risk teams to review repayment data, identify risk patterns, and implement strategies to improve collection rates.
Ensure the team provides excellent customer service to resolve issues that may affect repayments.

4. Operational Excellence

Manage inventory forecasting and logistics with the supply chain team to ensure product availability at retail points.
Ensure all retail outlets comply with brand merchandising, point-of-sale material display, and contractual agreements.
Utilize Sun King’s CRM and sales technology platforms to track performance, generate reports, and make data-informed decisions.
Prepare and present regular performance reports to senior management.

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