Key Duties and Responsibilities

• Provide overall leadership and management of outpatient services to ensure efficient and effective operations.
  
• Develop and implement strategies to improve patient flow, service quality, patient satisfaction, and operational efficiency.
  
• Oversee daily outpatient operations, ensuring adequate staffing, resource allocation, and service availability.
  
• Monitor departmental performance indicators and implement improvement initiatives to achieve operational targets.
  
• Coordinate activities across outpatient clinics, diagnostic services, nursing teams, and support departments to ensure seamless patient care.
  
• Lead the development and implementation of departmental policies, procedures, and service standards.
  
• Monitor patient feedback and complaints and implement corrective actions to enhance patient experience.
  
• Prepare departmental budgets, monitor expenditures, and ensure cost-effective utilization of resources.
  
• Support business development initiatives aimed at increasing outpatient service utilization and revenue growth.
  
• Lead, mentor, and supervise departmental managers, supervisors, and staff to foster a high-performance culture.
  
• Prepare and present operational reports, performance analyses, and recommendations to hospital management.
  
• Ensure accurate documentation, reporting, and compliance with hospital policies and regulatory requirements.
  

Requirements

Qualifications and Experience

• Bachelor’s Degree in Healthcare Management, Business Administration, Hospital Administration, Public Health, Nursing, or a related field.
  
• Master’s Degree in Healthcare Management, Business Administration (MBA), Hospital Administration, Public Health, or a related field (Preferred).
  
• Minimum of seven (7) years’ experience in healthcare operations, hospital administration, or outpatient services management.
  
• Minimum of five (5) years’ experience in a senior management or leadership position.
  
• Demonstrated experience managing multidisciplinary teams and healthcare service delivery.
  
• Experience in strategic planning, budgeting, performance management, and operational improvement within a healthcare setting.
  

Required Skills and Competencies

• Strong leadership and people management skills.
  
• Excellent written, verbal, and interpersonal communication skills.
  
• Proficiency in Microsoft Office applications, hospital information systems, and data reporting tools.
  
• Strong strategic planning and operational management capabilities.
  
• Financial management and budgeting skills.
  
• Ability to analyze performance data and drive continuous improvement initiatives.
  
• Strong problem-solving, decision-making, and conflict-resolution abilities.
  
• Customer service orientation with a focus on patient-centered care.
  
• Ability to manage multiple priorities in a dynamic healthcare environment.
  
• High level of professionalism, accountability, and integrity.
  

Expected Outcomes

• Efficient and well-coordinated outpatient operations with minimal service delays.
  
• Improved patient satisfaction and overall patient experience.
  
• Achievement of departmental performance, quality, and financial targets.
  
• Effective utilization of human, financial, and operational resources.
  
• Strong collaboration between outpatient services and other hospital departments.
  
• Timely implementation of service improvement initiatives and operational objectives.
  
• High-performing teams delivering quality and patient-centered care.