Qualifications

• Bachelor’s degree (completed) in Information Technology, Computer Science, Information Systems, or a related field.
  
• Basic knowledge of computer hardware, software, and networking concepts.
  
• Familiarity with Microsoft 365 applications.
  
• Basic understanding of WordPress and SharePoint, or willingness to learn.
  

Required Skills and Core Competencies

• Strong troubleshooting and problem-solving skills.
  
• Good communication and interpersonal skills.
  
• Ability to learn quickly and work with minimal supervision.
  
• Strong organizational and time management skills.
  
• Attention to detail, particularly in documentation and asset management.
  
• Customer-service oriented with a team-player attitude.
  

IT Support & Office Operations-20%

• Provide first-line IT support to staff, including troubleshooting hardware, software, and basic network issues.
  
• Assist with installation, configuration, and maintenance of laptops, printers, copiers, and other IT equipment.
  
• Support routine preventive maintenance of IT equipment at the Country Office.
  
• Escalate complex technical issues to the IT Coordinator when required.
  
• Support IT setup for meetings, trainings, and office activities as needed.
  

IT Asset Management-20%

• Assist in updating and maintaining the Country Office IT Asset Register, ensuring accurate records of all IT equipment.
  
• Support tagging, tracking, and recording of asset allocation, movement, condition, and disposal.
  
• Participate in periodic IT asset verification and audits in line with CARE Kenya policies.
  
• Ensure IT asset documentation is accurate, complete, and properly filed.
  
• Docusign Envelope ID: 01D1C65A-716F-469B-9412-FE6DF608EB2F
  

Microsoft 365 & User Support-20%

• Provide user support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
  
• Assist with basic user account support, access permissions, and troubleshooting within the 365 environment.
  
• Support staff in the effective use of collaboration and digital productivity tools.
  

Web & Digital Platforms Support-20%

• Upload, update, and manage content on the CARE Kenya website developed using WordPress, in line with branding and communication guidelines.
  
• Support uploading, organizing, and maintaining documents and content on CARE Kenya SharePoint.
  
• Assist with content formatting, accuracy checks, and version control on digital platforms.
  

Documentation, Compliance & Learning-10%

• Assist in documenting IT procedures, user guides, and frequently asked questions (FAQs).
  
• Support compliance with CARE Kenya IT policies, data protection, and information security standards.
  
• Maintain basic records of IT issues, resolutions, and support requests.
  
• Participate in IT projects, system improvements, and learning activities as assigned.
  

Other Duties -10%

• Provide general administrative and technical support to the IT unit.
  
• Perform any other IT-related duties assigned by the supervisor in line with the role.