The Person:

• The ideal candidate must possess the following:
  

Qualifications/Experience:

• Education: Bachelor’s degree in finance, Banking, Business Administration, Economics, social sciences or related field. MBA or equivalent postgraduate qualification is an added advantage.
  
• Professional Qualifications: CPA, ACCA, CFA, or other relevant banking/finance certifications.
  
• Minimum 5-7 years in banking or financial services, with at least 3 years in relationship management for youth and children clients, MSMEs, or retail banking.
  
• Proven track record in portfolio growth, client acquisition, and relationship management.
  
• Experience in digital banking adoption, youth and children focused financial solutions is desirable
  

Business Development & Revenue Growth:

• Grow the Bank’s market share within the youth and children ecosystem, including schools, parents, students, youth groups, academies, NGOs, and children-focused institutions.
  
• Lead acquisition initiatives for children and teen accounts, youth savings, digital banking adoption, and early financial education programs.
  
• Drive cross-selling opportunities across retail banking solutions for parents, guardians, school administrators, and youth entrepreneurs.
  
• Build sustainable relationships with key stakeholders including school heads, education bodies, churches, youth leaders, development partners, and community-based organizations.
  
• Support branches and regions in executing youth-focused campaigns, partnerships, and onboarding activities.
  
• Champion customer experience for the youth and children segment, ensuring smooth onboarding, activation, and usage of digital channels.
  
• Represent the department in relevant internal and external forums for youth and children.
  

Operational Excellence & Controls

• Ensure adherence to the Bank’s Audit, Risk, and Compliance policies.
  
• Support regulatory compliance across youth and children onboarding processes.
  
• Identify and escalate operational, customer, or reputational risks through approved channels.
  
• Contribute to achieving acceptable rating in all audit reviews.
  

Innovations & Customer experience

• Collaborate with product and digital teams to design a competitive Customer Value Proposition (CVP) for children, teens, and youth.
  
• Enhance customer journeys and segment-specific touchpoints to improve engagement and retention.
  

HR Department Doc.

• Develop and execute youth and children engagement programs, including financial literacy clubs, school
  
• outreach, parent forums, and youth empowerment workshops.
  
• Provide market intelligence and feedback to support product innovation and continuous service improvement.
  
• Train branch teams on youth and children propositions to ensure consistent market delivery.
  
• Leverage data and insights to improve customer journeys and refine segment strategies.
  
• Any other official duty that may be allocated by management from time to time.