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Banking, microfinance, insurance Jobs in Ruiru, Kenya

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Seniority (Banking, microfinance, insurance)

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Sidian Bank

Banking + 2 more

Senior Manager Customer Life Cycle

Posted: 9 Nov 2026

Apply by: 20 Nov 2026

8 days left to apply

Job details

Contract Type

Workplace type

On-site

Description

ACADEMIC BACKGROUND

  • University degree in Commerce, Finance, Accounting, Economics, Business Administration, Law, Risk Management, Operations Management or a related discipline.
  • Master’s degree, professional banking qualification, compliance certification, risk management certification or project/process improvement qualification will be an added advantage.

WORK EXPERIENCE

  • At least eight (8) to ten (10) years’ experience in banking operations, customer onboarding, KYC/CDD, account services, product operations, service operations or operational risk management.
  • At least five (5) years’ experience managing teams, service levels, operational controls, stakeholder expectations and regulatory-sensitive processes in a financial institution.

SKILLS & COMPETENCIES

  • Strong knowledge of customer lifecycle operations, KYC/CDD/EDD, AML/CFT/CPF, account services, instruments, banking products, core banking systems, workflow management and operational controls.
  • Excellent leadership, stakeholder management, judgement, analytical thinking, reporting, communication, service management, coaching, escalation management and process improvement skills.


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