Strategic Responsibilities

Contribute as appropriate to the performance of Banking Services Division and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

1. Receive documents for Banking Services.

2. Provide first level or second level verification of documents for Banking Services Divisions.

3. Record and sign the register for received documents.

4. Forward received documents to the sections for processing.

5. File transactions /information documents for Banking Services Divisions.

6. Organize transactions /information files for safe storage.

7. Receive and store outward cheques submitted for clearing.

8. Timely retrieval of archived documents and microfilm images upon request.

9. Extract customer account statements daily from the banking system and share in the prescribed format.

10. Extract statements for Ethics and Anti-Corruption Commission (EACC) in the prescribed format and as per Standard Operating Procedures (SOP).

11. Extract legacy account statements for customers from EDW and share as per SOP in place.

12. Ensure the security of records in the Registry Office.

13. Transfer sensitive and non-sensitive files/vouchers to/from the Registry.

14. Generate a list of documents scheduled for disposal as per the Bank’s retention and disposal policy.

15. Prepare for the annual document disposal of documents as per policy.

16. Replenish the first aid kit and issue first aid assistance to members of staff.

17. Issue and reorder stationery items for Banking Services Divisions.

18. Input details or provide first level approval in the ERP System for office supplies requests in the Division.

19. Input details or provide first level approval in the ERP System for procurement of goods/works/services for Banking Services Division.

20. Handle and report general maintenance issues in the Division to General Services Department (GSD)

21. Coordinate and follow up with GSD to facilitate effective housekeeping.

22. Follow up on procurement on the Division’s procurement of goods and services.

23. Offer support to Branches/centres on Document management.

24. Continuously update the Division’s keys register.

25. Grant staff members biometric access to the Division.

26. Coordinate support staff activities in the Division.

27. Resolve customer queries and make decisions in marginal risk situations.

28. Comply with operational, security and control policies/ procedures, preventing fraud and loss to the Bank.

29. Ensure the archival function is up to date

30. Confirm and ensure the microfilms in the safes are secure.

31. Liaison between the Division and General Services Department.

32. Coordinate onboarding and settling of new staff in workstations.

Other Responsibilities

1. Audit Banking Services teller’s cash balances at the close of business.

2. Perform any other duties & responsibilities assigned by Banking Services Management.