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Ā© Fuzu Ltd

Kenya/Nairobi/Telecommunications
Oasis Outsourcing

Telecommunications

Telecom Administrator (Tier 1 Support)

Only on Fuzu
Nairobi ā€¢ Kenya

Posted: 15 Oct 2026

Apply by: 12 Nov 2026

15 days left to apply

Job details

Contract Type

Description

We're looking for a Telecom Administrator to join our support team and play a key role in delivering exceptional service to customers while ensuring communication systems run smoothly.

Key Responsibilities
  • Handle inbound customer calls and accurately create or update support tickets.
  • Monitor emails and ticket queues for new incidents, updates, and escalations.
  • Perform Tier 1 support tasks including:
    • Voicemail password resets
    • Extension name changes
    • Basic telecom programming changes
    • Initial troubleshooting for call-related issues
  • Provide remote support and assist customers with basic hardware troubleshooting.
  • Coordinate with field technicians and higher-tier support teams to drive issue resolution.
  • Maintain accurate ticket documentation and customer communications.
What We're Looking For

āœ… Strong customer service and communication skills

āœ… Experience in technical support, helpdesk, service desk, telecom support, or NOC environments

āœ… Basic understanding of TCP/IP networking

āœ… Familiarity with Microsoft Windows environments

āœ… Ability to troubleshoot technical issues and provide clear instructions to users of all skill levels

āœ… Strong attention to detail and documentation skills

āœ… Ability to multitask in a fast-paced support environment

Nice to Have
  • Experience with VoIP, PBX, SIP, or Unified Communications platforms
  • Exposure to Mitel SX-200 ICP, Mitel MiVoice Business (3300), Mitel MiVoice Office (400), or PhoneSuite Voiceware
  • Telecom, networking, or IT certifications (CCNA, Network+, etc.)


Tags
TelecommunicationsTelecommunicationsMid-levelKenya

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