To be successful in this role, you would need:

• Minimum bachelor’s degree holder in a business-related field
  
• 2 years’ Experience in agricultural machinery parts sales with notable sales record
  
• Customer service training will be an added advantage
  
• Strong Customer focus
  
• Valid Driving License
  
• High level of accuracy and attention to detail essential
  
• Ability to meet deadlines and to work autonomously and as part of a team
  

• Build productive working relationships with fellow employees through clear communications.
  
• Assist Service Technicians in determining parts requirements.
  
• Maintains positive working relationships with vendors and staff.
  
• Inform customers when special order parts have arrived
  
• Provide Technician with necessary parts with minimal wait time; uses pre-picking parts when applicable (e.g., when customer is coming in for recall part or scheduled service interval).
  
• Apply retailing techniques to sell and display parts and accessories.
  
• Coordinate with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met.
  
• Identify and supports opportunities for methods/process improvement in the Parts Department.
  
• Use parts resources (catalogues) to acquire information on parts and accessories inventory.
  
• Maintain tight control over parts inventory to increase efficiency and eliminate customer delays.
  
• Makes full use of inventory allowances to keep idle and obsolete inventory to a minimum
  
• Maintain a proper filing system for all paperwork corresponding to repair orders, special orders, back orders, etc.
  
• Receive and answer customer enquiries on parts and making follow up for sale.
  
• Keep up to date with New Holland and competitor products and rates.
  
• Placing special orders and making follow up for sale.
  
• Upselling parts whenever serving customers.
  
• Actively participating in promotions that the company may organize.
  
• Evaluate parts accounts, prospects and ensure customer loyalty.
  
• Execute sales growth strategies monthly and quarterly for parts sales.
  
• Mapping of regions according to their parts, purchasing capabilities and preparation of a detailed visit plan.