Bachelor’s Degree / HND in Computer Engineering, Information Technology, Computer Science, Electrical/Electronics Engineering or related field.
Experience in Asterisk-based IP-PBX systems, SIP-based Unified Communications devices
Experience in Switches and Routers configuration
Minimum of 1 year work experience in a related role.
At least 1year practical experience in managing and implementing UC solutions based on Asterisk
Relationship & People Management

Responsibilities

Requirements

Bachelor’s Degree / HND in Computer Engineering, Information Technology, Computer Science, Electrical/Electronics Engineering or related field.
Experience in Asterisk-based IP-PBX systems, SIP-based Unified Communications devices
Experience in Switches and Routers configuration
Minimum of 1 year work experience in a related role.
At least 1year practical experience in managing and implementing UC solutions based on Asterisk
Relationship & People Management

Job Description

The IT Support Engineer will be responsible for installation and commissioning of IP-PBX, IP-Phones and other Unified Communications systems.
This also includes providing technical support and troubleshooting assistance to our customers.

Duties

Collect Customer Briefs for Solution Design and System Installation/Integration
Install and Configure IP-PBX, IP-Phones, VoIP Gateways (FXS, FXO and PRI/E1)
Install and Configure Video Conferencing Systems
Provide first level support to customers and channel partners
Escalate to and liaise with manufacturers’ technical support team for fault resolution
Configure and Manage Network devices, including Switches, Routers and Firewalls

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