For employers

Published

Industry

Customer support, client care Jobs in Nigeria

29

jobs

Moniepoint Incorporated

Customer Success Representative (Katsina)

Katsina, Nigeria

14 days remaining

Radisson Hotel Group

Server / Waiter / Waitress

Lagos, Nigeria

13 days remaining

Invent Alliance Limited

Contact Center Intern

Lagos, Nigeria

18 days remaining

MTN Nigeria

Officer - Customer Operations

Kano, Nigeria

9 days remaining

Moniepoint Incorporated

Customer Success Representative - Osun

Lagos, Nigeria

12 days remaining

Brainshare Technologies

Customer Service Specialist

Lagos, Nigeria

11 days remaining

Kadick Integrated Limited

Customer Helpdesk Team Lead

Lagos, Nigeria

2 months remaining

Kadick Integrated Limited

Customer Care Representative

Lagos, Nigeria

2 months remaining

Personal Trust Microfinance Bank Limited

Relationship Officer

Lagos, Nigeria

10 days remaining

Get personalised job alerts directly to your inbox!

TTC Mobile

Customer Success Manager (Remote)

Lagos, Nigeria

10 days remaining

Country / Region

Africa
Kenya
Uganda

Fuzu

About Fuzu
Careers at Fuzu
Contact us

© Fuzu Ltd 2024

Customer Success Representative (Katsina)

Closing: May 11, 2024

14 days remaining

Published: Apr 26, 2024 (2 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Sign up to view job details.

Qualifications
  • Bachelor's Degree
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be resident in Katsina State, Nigeria.
Responsibilities
Qualifications
  • Bachelor's Degree
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be resident in Katsina State, Nigeria.
  • The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
  • The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Duties

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Tags

Customer support, client care jobs

Banking, microfinance, insurance industry jobs

Entry and Basic-level jobs

Jobs in Katsina

Jobs in Nigeria

Customer support, client care jobs in Katsina

Applications submitted via Fuzu have 32% higher chance of getting shortlisted.

Check out the following blog posts to support your job search