Education and ExperienceEducation:
- Certifications such as CCNA, CCNP, or equivalent are preferred.
- Bachelor's degree in computer science, information technology, or a related field.
Experience:
- Proven experience as a NOC Engineer or in a similar network operations role.
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, SNMP, etc.).
- Proficiency in network monitoring tools and technologies (SNMP monitoring systems, packet analyzers, etc.).
- Familiarity with network equipment (routers, switches, firewalls, load balancers, etc.).
- Understanding of network security principles and best practices.
- Ability to analyze and interpret network traffic and logs to diagnose issues.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.
Skills & Knowledge Requirements:
Skills:
- Expertise in networking technologies, network monitoring, troubleshooting, incident management, network equipment, and network security.
- Strong communication and collaboration skills.
Knowledge:
- ISP technologies, internet protocols, traffic engineering, data center operations, SLAs, documentation and reporting, industry standards, and best practices.
How to Apply
Interested and qualified candidates should send their CV to: the provided email address using the Job Title as the subject of the mail.
- As a NOC Engineer, you will be integral to a dynamic team responsible for maintaining the organization's network infrastructure.
- Your role is crucial in ensuring continuous availability and optimal performance of the network. Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.
Internal Relationships:
- Management Team
- Customer Care Team
- Technical Team
External Relationships:
- Vendors and Partners
- Clients or Customers
Duties
Network Monitoring and Maintenance:
- Effectively monitor the organization's network infrastructure.
- Ensure network availability, performance, and reliability.
- Proactively monitor, identify, and resolve network issues.
- Conduct routine maintenance tasks and implement preventive measures.
Ticket Management and Troubleshooting:
- Promptly respond to network issues, troubleshoot, and resolve them within given SLAs.
- Accurately diagnose and document problems.
- Coordinate with relevant teams for issue resolution.
- Document ticket details and resolutions.
Network Performance Optimization:
- Optimize network performance by analyzing network metrics.
- Identify bottlenecks or areas for improvement and implement necessary changes or optimizations.
- Conduct network configurations, capacity planning, and implement performance enhancement measures.
Documentation and Reporting:
- Maintain accurate documentation of network configurations, issues, changes, and resolutions.
- Document network diagrams and standard operating procedures.
- Generate reports on network performance.
- Ensure compliance with documentation standards.
Collaboration and Teamwork:
- Collaborate effectively with cross-functional teams, stakeholders, vendors, and customers.
- Communicate network-related information clearly and timely.
- Provide technical support, guidance, and foster positive working relationships.
Key Performance Indicators
- Mean Time To Repair (MTTR) as per SLA.
- Network availability.
- Online ticket closure rate.
- Completion of internal projects (backhauls, router, BTS installation).
