PalmPay
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Merchant Operation Manager
Lagos • Nigeria
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A Multinational Finance Shared Services Center, Asset & Resource Management Holding Company (ARM HoldCo), PalmPay, Progressive Credit, Stanbic IBTC BankProfession (Financial Services)
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Seniority (Accounting, finance, banking, insurance, Financial Services)
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PalmPay
Financial Services
Description
- Bachelor’s degree or above, with at least 3 years of experience in payments, internet, or financial services account operations.
- Strong client relationship management and communication skills.
- Familiar with payment industry processes or acquiring business operations.
- Strong problem-solving and project management abilities.
- Able to work under pressure and maintain a results-oriented mindset.
Responsibilities
- Manage daily operations and service support for key merchants and strategic clients, maintaining long-term relationships.
- Gain a deep understanding of client business models and needs, and provide customized payment solutions.
- Identify transaction growth opportunities through data analysis and drive client transaction expansion.
- Coordinate internal resources to resolve client issues, including device support, settlement processes, and system-related problems.
- Conduct regular client visits and business reviews to continuously optimize collaboration models.
- Monitor client transaction data and key performance indicators to ensure stable growth.
- Collect client feedback and drive product and service improvements.
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