QUALIFICATION AND EXPERIENCE REQUIREMENTS

• University degree- Upper second class Honors
  
• Relevant professional qualification in banking – AKIB/ACIB
  
• 4 years’ experience in business development
  
• Comprehensive knowledge of bank’s laid-down policies and procedures relating to all areas under control.
  
• Knowledge of the Retail Banking value proposition.
  
• Knowledge and understanding of the Area sales and service strategies.
  
• Must be self-driven; possess excellent administrative, communication and interpersonalskills, strong organization, and negotiation skills.
  

Method of Application

• Develop new business opportunities by proactively marketing for lending/deposit opportunities from current and prospective clients.
  
• Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction.
  
• Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate and monitor.
  
• Build and maintain relationship with customers to the mutual benefit of both the customer and the bank
  
• Maintain good quality loan book by ensuring arrears on normal and watch accounts are collected promptly
  
• Entrench measurable and meaningful customer service standards and practices
  
• Ensure Compliance with the Bank’s policy, control guidelines and procedures
  
• Manage and monitor budget for the branch
  
• Collect market information from competitor products and levels of service.
  
• Ensure that customer service standards are set and maintained in line with the requirements of each market segment.
  
• Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence
  
• Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel.
  
• Ensure that opportunities to migrate customers to more appropriate, cost-effective channels are identified and actioned.
  
• Ensure efficient, customer-orientated switchboard and telephone procedures.
  
• Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
  
• Complete disclosure to the customers in terms of accreditation, service fees, and commission.
  
• Ensure that laid-down instructions are adhered to by all areas under control.
  
• Identify major risks affecting the support function and ensure the necessary steps are taken to measure, monitor and control these risks.
  
• Monitor internal controls to ensure their adequacy and effectiveness.
  
• Recommend revision of controls to Operations, where appropriate, to address new or previously uncontrolled risks.
  
• Develop micro market sales plans to achieve responsive sales budgets/targets for branch.
  
• Gain a sound understanding of the different local market segments in the branch’s area of operation.
  
• Manage the sales tracking system and provide coaching and feedback to the team.
  
• Coach the sales team on product knowledge and making the most of cross-selling opportunities.
  
• To perform any other duty as assigned in line with the organization goals and objective