Academic qualifications and work experience:

• Bachelor’s degree in computer science, Information Technology, or related field required.
  

  Experience in IT Service Management.
  

• Certifications as well as intermediate working knowledge of COBIT or ITIL.
  
• Other governance certifications will be an added advantage.
  

Knowledge & skills required:

• Basic experience on controls and effectiveness within the ICT environment.
  
• Excellent relationship management skills with stakeholders, colleagues and users in pursuit of delivering high quality services whilst maintaining policy adherence.
  
• Strong analytical skills, and able to make sense of logical problems quickly.
  
• Flexible approach to work with a focus on delivery to deadlines and high standards.
  
• Practical experience in service delivery environment including technical and service management exposure.
  

• Review and update the IT Governance, Risk & Compliance repositories.
  
• Support and document Internal Control self-assessments focusing on risk management practices and regulatory requirements.
  
• Support various teams and follow up on the implementation of recommended controls.
  
• Provide support to IT teams in implementing governance processes and addressing compliance requirements.
  
• Identify and report on risks, providing recommendations for improvements for management reviews.
  
• Collaborate with various stakeholders to assess risks, monitor compliance with access policies.
  
• Document all governance standards and support IT initiatives in aligning to these standards and provide reports to support management decision-making.
  
• Assist in the Management of the IT policies, procedures, and processes lifecycle, including testing, attestation, awareness, and enforcement.
  
• Stay up to date on changes to regulatory requirements and industry standards and update IT governance policies and procedures accordingly.
  
• Support all governance-mandated responsibilities, including audits, training, development of policies, and business continuity plans.
  
• Ensure all Policies and guidelines are socialized to all ICT Team Members.