Customer Service Associate - Mombasa

Carry out all all branch operations – stock taking, record keeping etc.
Manage branch margins and costs through proper procedures.
Achieve revenue targets.
Handle customer complaints and ensure branch NPS score is achieved.
Follow all food health and safety practices.
Represent assigned units in meetings.
Adhere to company policies.
Ensure the unit is well stocked to par level and any other order is placed with the right supplier.
Ensure safe custody of all branch property and assets.
Upholds working ethics and ensures the same is maintained.
Manage branch float and revenue.
Manage Food Safety standards as per the set company KPIs.
Carry out tasks as may be assigned by Superiors.
Ensure cleanliness of the branch.

Minimum Qualification:

Experience Length: 1 Years

Location: MOMBASA

Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
Handling customer interactions at various levels of customer touch points
Consistently follows the set Standard Operating Procedures (S.O.Ps) during production
Advice the Barista in charge on stock levels
Maintains a clean, tidy and working counter at all times
Assists the barista in charge in running the barista counter
Doing the daily stock take of counter products at the end of the shift
Collaborate with other team members to ensure a positive customer experience
Ensuring sufficient supply of products for sale in the counter by doing sufficient back up
Ensuring all take-away and eat in orders are dispensed promptly according to the order docket
Arranging the pastry case and ensuring that it is always clean
Reconfirming of orders done on Vuka
Controlling of wastages
Ensuring there is enough change at all times
Maintaining shift float money and ensuring no shortages
Timely closure of counter variances
Taking care of counter machines
Ensure countable daily stock are done correctly
Carry out any other task as may be instructed by superiors

Recruit better talent faster - on your own or with our support.

Job search tips from Fuzu

Selected articles on cover letters, CV structure, and interview preparation.