• Bachelor’s degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field.
  
• Communication and interpersonal Skills, Analytical and Problem-Solving Skills,
  
• Technical and Operational Skills.
  

• Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery
  
• Recruit, onboard, and manage POS agents, merchants, and field officers across the state
  
• Monitor daily POS transaction volumes, agent performance, uptime, and revenue growth
  
• Ensure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities (e.g., Central Bank of Nigeria)
  
• Manage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints
  
• Collaborate with technical, support, and operations teams to resolve system issues and improve POS performance
  
• Develop and execute strategies to expand agent networks and increase market penetration within the state
  
• Conduct regular training and performance reviews for POS agents and field teams
  
• Analyze market trends, competitor activities, and customer feedback to identify growth opportunities
  
• Prepare and submit periodic performance, risk, and operational reports to regional or national management
  
• Ensure proper cash management, settlement accuracy, and reconciliation processes in coordination with the finance team
  
• Enforce fraud prevention measures and promptly report suspicious activities
  
• Represent the company in engagements with local partners, merchants, and government stakeholders when required
  

Operational Performance KPIs

• POS terminal uptime percentage
  
• Number of active POS terminals vs. deployed terminals
  
• Transaction success rate (%)
  
• Average transaction processing time
  
• Number of unresolved operational issues beyond SLA
  

Agent & Network Growth KPIs

• Number of active POS agents in the state
  
• Net new POS agent acquisitions per month
  
• Agent activation rate after onboarding (%)
  
• Agent retention rate
  
• Agent productivity (average transactions per agent per day/month)
  

Revenue & Volume KPIs

• Total transaction volume (value and count)
  
• Revenue generated from POS transactions
  
• Month-on-month transaction growth rate
  
• Average revenue per agent (ARPA)
  
• Contribution of the state to national POS revenue
  

Compliance & Risk KPIs

• KYC compliance rate among agents
  
• Number of regulatory or audit issues reported
  
• Fraud incidence rate and loss value
  
• Timeliness of fraud reporting and resolution
  
• Settlement accuracy rate
  

Customer Experience KPIs

• Number of customer complaints related to POS services
  
• Average complaint resolution time
  
• Customer satisfaction score (CSAT) or agent satisfaction score
  
• POS downtime incidents impacting
  

Team & Execution KPIs

• Field team productivity (visits, activations, trainings conducted)
  
• Training completion rate for agents and staff
  
• Execution rate of state-level growth initiatives
  
• Timeliness and accuracy of performance reporting