Qualifications

• Bachelor’s degree in business administration, Finance, Information Technology, Operations Management, or a related field.
  
• 3–5 years of progressive experience in product development and product management within a banking, payments, or financial services environment.
  
• At least 3 years’ hands-on experience across Payments, Digital Banking, Cash Management, or Ecosystem Banking.
  
• Proven experience managing card products (credit, debit, and/or prepaid) within a regulated financial institution.
  
• Strong understanding of digital payment services, card products, emerging payment technologies, API integrations, and payment processing ecosystems.
  
• Solid knowledge of card payment lifecycles, card schemes, merchant acquiring, and end-to-end payment operations.
  
• HR Department Doc.
  
• Sound working knowledge of the Banking Act and Central Bank of Kenya (CBK) prudential guidelines.
  
• Demonstrated ability to understand merchant and customer needs and translate market and industry trends into commercially viable product solutions.
  
• Strong execution, analytical, and problem-solving skills with a high degree of accuracy and attention to detail.
  
• Excellent interpersonal and communication skills, with the ability to build effective relationships across all organizational levels.
  
• Proven people management capability, including team leadership, coaching, motivation, and performance management.
  
• Results-oriented mindset with the ability to manage multiple initiatives concurrently while balancing operational, regulatory, and risk considerations.
  

Strategy Development & Business Growth

• Develop and execute the Bank’s merchant acquiring strategy (POS & e-commerce).
  
• Create and enhance the product roadmap and value propositions.
  
• Conduct continuous market and competitive analysis to identify trends and opportunities.
  
• Pursue new partnerships, channels, and business opportunities to drive portfolio expansion.
  

Merchant Lifecycle & Revenue Management

• Manage the end-to-end merchant lifecycle, including digital solutions deployment.
  
• Prospect, acquire, and grow key merchant accounts.
  
• Drive acquiring revenue through optimized pricing, fee structures, and transaction performance.
  
• Ensure merchant contracts and pricing comply with Bank policies.
  
• Improve merchant conversions, optimize e-commerce experiences, and enhance affiliate distribution
  

Operations, Risk & Governance

• Collaborate with IT, Risk, Compliance, Finance, and vendors to ensure secure and compliant merchant experiences.
  
• Lead user testing (UAT), quality assurance, and solution validation for new initiatives.
  
• Provide expert advisory on e-commerce platforms, digital payments, and acquiring technologies.
  

Stakeholder Engagement & Enablement

• Work closely with business units and product teams to deliver digital collection and payment solutions.
  
• Build strong value-based relationships with merchants and partners.
  
• Deliver training, product awareness, and support to internal and external stakeholders