The candidate will be responsible for ensuring a seamless and satisfactory experience for our clients throughout the shipping process. Your primary objective is to assist customers with inquiries, resolve issues, and provide support from the moment they request information about our services until the successful delivery of their goods.
Requirements
• Bachelor’s degree
• 1 year of experience in a customer interacting role.
• Excellent communication skills, both written and verbal.
• Understanding of the shipping industry, eCommerce.
• Computer-savvy with proficiency in Microsoft Office applications.
• Ability to provide exceptional customer service in various settings.
• Quick learner with a proactive approach to problem-solving.
• Customer Assistance: Act as the primary point of contact for customers, addressing their inquiries, concerns, and requests promptly and professionally via phone, emails, social media or in-person interactions.
• Order Processing: Manage the processing of orders, including arranging pickups, and coordinating with riders to ensure timely delivery.
• Shipment Tracking: Utilize tracking systems and software to monitor the status of shipments and provide customers with real-time updates on the location and estimated delivery times of their goods.
• Issue Resolution: Investigate and resolve any issues that arise during the shipping process, such as delays, damages, or missing items, by liaising with relevant departments and stakeholders to find timely solutions.
• Customer Relationship Management: Build and maintain strong relationships with customers by understanding their unique needs, preferences, and expectations, and proactively addressing any concerns or challenges they may encounter.
• Cross-functional Collaboration: Collaborate with colleagues in various departments, including operations, finance, and transportation, to ensure smooth coordination and execution of shipments and resolve any logistical issues efficiently.
• Continuous Improvement: Identify opportunities for process improvements and efficiency enhancements within the customer service and shipping operations and contribute ideas for enhancing the overall customer experience.
• Flexibility: Willing to perform any other duties as assigned by your supervisor.
