Published

Customer Service Assistant Jobs in Africa

87

jobs

Bridge Talent Management

Customer Service Assistant

Nairobi, Kenya

Oracle

Services Solutions Architect Oracle CSS MEA

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Ascentech Services Limited

Supermarket Sales Representative

Abuja, Nigeria

Easy Housing

Front Office Assistant

Kampala, Uganda

United Nations High Commissioner for Refugees (UNHCR)

Associate Supply Officer - Business Analyst

Nairobi, Kenya

Dawit Insurance Agency LTD

Underwriting Assistant

Nairobi, Kenya

Cummins Inc

Sevices Advisor / Part Analyst

Lagos, Nigeria

Standard Bank Group

Banker, Universal - Meru

Meru, Kenya

S-TEE Cambridge College

Customer Service Personnel

Lagos, Nigeria

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Maersk Line

Key Client Manager

Lagos, Nigeria

Customer Service Assistant

Closing: Mar 5, 2024

9 days remaining

Published: Feb 21, 2024 (4 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Our Client in the Event management services are looking to hire a Customer Service Assistant to handle complaints, provide appropriate solutions for customers, handle social media Management and follow up to resolve any issues their customers experience

Requirements

  • Bachelor's Degree in Business Administration/Public Relations from a recognized institution.
  • 2 Years experience in Customer Service Management
  • Good communication skills.
  • Excellent knowledge of MS Office & Excel.


Responsibilities
Our Client in the Event management services are looking to hire a Customer Service Assistant to handle complaints, provide appropriate solutions for customers, handle social media Management and follow up to resolve any issues their customers experience

Requirements

  • Bachelor's Degree in Business Administration/Public Relations from a recognized institution.
  • 2 Years experience in Customer Service Management
  • Good communication skills.
  • Excellent knowledge of MS Office & Excel.


  • Answering all calls on the customer service line and attending to all calls promptly as required.
  • Handling of internal and external correspondence through email and physical.
  • Invoicing and receipting all jobs done.
  • General office administration – including Filing
  • Preparation of weekly payroll for operations
  • Checking and responding to the company email promptly
  • Debt collection and updating debtors list regularly
  • Reconciliation of ORDER and PAYMENT for each job.
  • Coordinating with Operations and Linen store team on orders and delivery –issuing confirmed orders to them & briefing them on the requirements for each.
  • Receiving clients who come to the office / inviting clients to the office:
    • Organizing demos for them
    • Advising clients
    • Dealing with any queries / clarification needed
  • Attracting potential clients by answering product and service questions and giving them information about our products and services
  • Compile Tender / Pre qualification documents within the set deadline.
  • Marketing – Getting new customers from existing database & other sources – Increasing Customer base.
  • Social media – Sales & Marketing – update facebook page regularly, activate & maintain Social media sites eg.Instagram, linked-in & other social media platforms & respond to any queries.
  • Any other tasks as assigned from time to time.


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