Java House Africa Ltd
Customer Experience & Marketing Intern (Delivery & Digital Platforms)
Closed for applications
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Stima SACCO
Banking + 2 more
Description
Responsibilities
- Provide information and premium service to Stima Members, on products and services while delivering high quality service
- Man physical and digital touch points both inbound and outbound according to assigned schedule and queues
- Raising Service Requests within the CRM for issues that cannot be resolved and follow up/escalate
- Perform upsell and cross sell of Stima products and services
- Carry out outbound education and retention conversations as guided by the outbound script
- Vetting and collecting member information to enable update of data in the systems database as per procedures
- Initiate investigation through escalation of complaints not solved to the Channels Experience Team Leader
- Ensure adherence to the work schedule
- Any other duty as will be assigned
Requirements
- Bachelors Degree will be an added advantage
- Diploma in Business Management, Marketing, Communication or related field.
- Ability to adapt to change
- Knowledge of customer service principles and practices
- Knowledge of CX Tools
- Excellent data entry and typing skills
- Excellent command of written and spoken English and Swahili
- Presenting and communicating information
- Demonstrated ability to take initiative and drive results
- 3 Years Experience
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