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Customer Care Manager - Africa (French Speaker)
Nairobi
• Kenya
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Industry (Customer support, client care, Mid-level)
Seniority (Customer support, client care)
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Bilingual Marketing Support Specialist - French & English
Description
Daily Marketing Coordination: Streamline day-to-day marketing operations by gathering campaign data, supporting reporting, and tracking key performance metrics across markets.
External Partner Communication: Manage communication with external partners, ensuring timely delivery of creative assets, designs, and promotional content.
Marketing Project Management: Ensure project execution adheres to established standards, timelines, and stakeholder expectations, while fostering smooth partner satisfaction.
Responsibilities
Compile and deliver marketing reports on campaign performance.
Collaborate with country specialists to address local market needs.
Gather, compile, and organize data for marketing initiatives.
Respond to customer queries related to marketing products and campaign questions.
Ensure smooth coordination of assets and communication with external partners.
Support project management by assisting in coordinating timelines, deliverables, and tracking progress on marketing projects.
Qualifications
Experience in marketing support, customer support, or coordination roles within tech, telecom, digital services, or iGaming environments.
iGaming field in Africa.
Strong Project Management skills
Strong project management skills and attention to detail.
Excellent communication and collaboration skills.
Strong English and French language ability
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