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Customer support, client care Jobs

30 jobs found

Kaksi Group Kenya

Customer Service representative

Kajiado

• Kenya

Closed for applicationsOnly on Fuzu
Kaksi Group Kenya

Customer Service Representative

Kajiado

• Kenya

Closed for applicationsOnly on Fuzu
Britam

Customer Service Assistant

Kampala

• Uganda

Closed for applications
Kenya Wine Agencies Ltd.

Customer Service Representative - Temp

Nairobi

• Kenya

Closed for applications
PalmPay

FinTech Customer Service, Product Specialist - Lagos

Lagos

• Nigeria

Closed for applications
Salix Data

Customer Service & Event Housing Coordinator

Nairobi

• Kenya

Closed for applications
I&M Bank

Associate, Customer Service (Bomet)

Bomet

• Kenya

Closed for applications
I&M Bank

Associate, Customer Service (Garissa)

Garissa

• Kenya

Closed for applications
I&M Bank

Associate, Customer Service (Karatina)

Karatina

• Kenya

Closed for applications

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I&M Bank

Associate, Customer Service (Lamu)

Lamu

• Kenya

Closed for applications

Country / Region

KenyaNigeriaUganda

Profession

Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,

Seniority (Customer support, client care)

Entry and Basic-level,Mid-level,Senior-level,

© Fuzu Ltd

Kaksi Group Kenya

Telecommunications

Customer Service representative

Closed for applicationsOnly on Fuzu
Kajiado • Kenya
Job details

Contract Type

Description
Handling customer inquiries,

resolving complaints,

providing accurate information about products and services through phone, email, or chat.

The representative ensures a positive customer experience by delivering professional, efficient, and timely support.

NB: For better training and follow up of progress the company provides accommodation to agents

Responsibilities

Answer incoming customer calls and respond to inquiries in a professional manner.

Provide accurate information about company products, services, and policies.
Resolve customer complaints and issues efficiently while maintaining customer satisfaction.
Document customer interactions and update records in the system.
Follow company procedures and call center guidelines.
Escalate complex issues to supervisors when necessary.
Maintain high standards of customer service and professionalism.

Meet performance targets such as call handling time, quality, and customer satisfaction.


Tags
Customer support, client careTelecommunicationsMid-levelKenya

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