5+ years experience owning the end-to-end design, implementation and roll out of a knowledge management system is a must-have.
Experience working in large organisations with field staff is a plus.
Research capabilities and strong writing and communication skills, with the ability to simplify complex processes.
Familiarity with tools such as SharePoint, Google Sites and Notion, in addition to intranet solutions such as LumApps, WorkVivo, Happeo, etc.
Exposure or interest in exploring how we can leverage AI within the KM system.
Highly organized, detail-oriented, and comfortable managing multiple tasks.
Comfortable partnering with technology teams and excited about using digital tools to improve learning and operations.
Strong interpersonal skills, including the ability to build trust and collaborate across teams.
Proactive, curious, and motivated by a strong sense of ownership.
Commitment to Food for Education’s mission and values.

Key ResponsibilitiesGovernance & standards

Define and roll out F4E's org-wide document naming convention, folder structure and taxonomy.
Define and roll-out F4E’s knowledge governance framework, so departments are monitored against agreed standards rather than left to self-maintain.
Set and run a standing review cycle, held termly or quarterly to actively monitor and review departmental adherence to the framework.

Knowledge Champion Network

Build relationships across all the functions in the organisation.
Recruit, brief, and engage a Knowledge Champion in every department.
Hold the network to the governance framework standard without formal line authority (this role works through influence and a mandate from the COO, not direct authority)

Knowledge Management System Roll-Out & Maintenance

Conduct research and work alongside the tech team to roll out the desired knowledge management system.
Launch and maintain an intranet that is appropriate to F4E's organisational size, sector and ways of working — serving as the organisation's central knowledge hub.
Embed change management principles in the KM system roll-out process to ensure easy adoption, usability and relevance.

Analytics & Continuous Improvement

Monitor search analytics and feedback to identify gaps in the knowledge base e.g. do the knowledge resources reflect real workflows? Is the knowledge indexed appropriately? etc
Track and report knowledge base usage and adoption metrics.
Collect feedback from teams and propose improvements to both content and systems.
Help organize knowledge-sharing forums or sessions where teams exchange lessons learned and best practices.

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