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I&M Bank
Associate, Customer Service (Green Span)
Nairobi
• Kenya
Closed for applications
Profession (Banking, microfinance, insurance, Entry and Basic-level)
Industry (Entry and Basic-level)
Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Financial Services,Fitness, well-being and lifestyle,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Textile, fashion,Transportation, logistics, storage,
Seniority (Banking, microfinance, insurance)
© Fuzu Ltd
Springboard Capital
Banking + 2 more
Description
KEY QUALITIES,QUALIICATIONS &COMPETENCES
- A minimum of O’ Level (KCSE) academic qualification.
- Knowledge in Sales and Marketing, credit risk management, credit lending, will be an added advantage.
- Proficiency in computers.
- Ability to analyze and interpret financial statements
- Understanding of microfinance/banking industry is an added advantage.
- Good interpersonal & communication skills with excellent customer service.
- A team player with the drive to improve sales performance.
- Persuasive with strong selling and negotiation skills,
- Self-driven and possess the ability to work with minimum supervision
Responsibilities
- Responsible for marketing and selling of SBC products and services.
- Actively drive growth in customer numbers and ensure full adherence to the customer on- boarding Policies and Procedures
- Facilitate recruitment and registration of new customers.
- Manage customer Relationships
- Responsible for customer loan evaluations.
- Stimulate client training on SBC policies, procedures and basic business skills, loans.
- Ensure customer retention through excellent customer service
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