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Mid-level Jobs in Kikuyu, Kenya

373 jobs found

Oasis Outsourcing

IT Helpdesk

Nairobi

• Kenya

Rainforest Alliance

Customer Operations Process & UAT Officer

Nairobi

• Kenya

Multimedia University

Senior Legal Officer MNT 13

Nairobi

• Kenya

Multimedia University

Senior Internal Auditor MNT 13

Nairobi

• Kenya

Multimedia University

Principal Procurement Officer MNT 4

Nairobi

• Kenya

Multimedia University

Registrar Academic Affairs MNT 15

Nairobi

• Kenya

Railway Training Institute

Lecturer - Mechanical Engineering

Nairobi

• Kenya

Railway Training Institute

Lecturer - Electrical Engineering

Nairobi

• Kenya

Railway Training Institute

Lecturer - Finance & Accounting

Nairobi

• Kenya

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Railway Training Institute

Lecturer - Marine Engineering

Nairobi

• Kenya

Country / Region

AfricaNigeriaUganda

Profession (Mid-level)

Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,

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Oasis Outsourcing

Outsourcing + 1 more

IT Helpdesk

Nairobi • Kenya
Job details

Salary

Description

We’re looking for a Senior IT Helpdesk Analyst to provide on-site and remote support for hardware, software, network configurations, Office 365, VoIP, and business applications. You'll manage incidents, troubleshoot complex issues, and support users—including C‑levels—with strong communication and advanced technical skills.

🔧 Key Responsibilities

  • Configure OS, drivers, BitLocker, EDR, .NET, Java, VPNs
  • Install and support advanced business apps
  • Troubleshoot hardware, software & network issues
  • Manage IT assets and ticket documentation
  • Act as IT POC for small branches
  • Provide remote support via chat/calls

🎓 Requirements

  • Senior-level IT experience
  • College degree or higher
  • Based in Kenya (Nairobi or Remote)


Responsibilities

🎓 Requirements

  • Senior-level IT experience
  • College degree or higher
  • Based in Kenya (Nairobi or Remote)

Hard & Soft Skills Required

  • IT Helpdesk Management
  • IT Incident Management
  • IT Asset Management
  • Strong troubleshooting skills
  • Excellent communication in English
  • Ability to manage multiple priorities in a fast-paced environment
  • Configure computers with OS, BitLocker, drivers, network, EDR, .NET, Java, and other essential tools.
  • Install and configure advanced business applications and client software.
  • Troubleshoot hardware, software, electrical, network, and accessory issues.
  • Manage IT asset assignment and documentation.
  • Diagnose complex network issues using monitoring tools and OSI Model.
  • Support equipment movement and setups across locations.
  • Handle ticket documentation and closure in the ITSM system.
  • Act as the primary IT point of contact for small branches or accounts.
  • Provide remote assistance to users, customers, and C-levels via chat, call, and corporate channels.


    • Tags
    Information technology, software development, dataOutsourcing, leasingMid-levelKenya

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