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Business Development - Parts Manager

Closing: Aug 18, 2022

3 days remaining

Published: Jul 21, 2022 (25 days ago)

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Job Summary

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About us

Sparepap is an early stage B-B-C e-commerce Company co-founded in April 2019 that aims to streamline accessibility to spare parts, accessories and mechanical services for the automobile industry. Our value proposition to our customers is that we are a one-stop digital hub for car spare parts dealers, mechanics and customers in need of car servicing and/or in search of purchasing car parts at an affordable rate!

Why choose us?

We value your time hence an easy navigation process on our App, we have a wide collection
of car-parts both new and refurbished as well as a pool of qualified, vetted and appraised mechanics available to service your vehicle on-demand.

For this and more, our savvy and dedicated team is constantly re-engineering our customer experiences and ensures our sole mission of value and speed is felt as you navigate through our various product/service pillars available. You can view our page on Website - https://sparepap.com

Position Overview

The Parts Manager is responsible for developing strategic business development initiatives. It is a specialist role responsible for an aggressive acquisition of vehicle spare parts merchants and inventory onto the SparePap online marketplace across all car model parts and all geographies. To succeed in this role he/she must be knowledgeable about the Kenyan vehicle market generally, vehicle after sales management processes, car makes, parts and their origins, etc.; and communicate effectively with managers and other colleagues on these processes. As a client facing role, it requires quick turnaround times, clear communication and effective delegation. From time to time the incumbent shall undergo rigorous capacity building to refresh their knowledge on car parts and/or technologies available for different car models positioning Sparepap as the preferred market-place for car parts.


Responsibilities

About us

Sparepap is an early stage B-B-C e-commerce Company co-founded in April 2019 that aims to streamline accessibility to spare parts, accessories and mechanical services for the automobile industry. Our value proposition to our customers is that we are a one-stop digital hub for car spare parts dealers, mechanics and customers in need of car servicing and/or in search of purchasing car parts at an affordable rate!

Why choose us?

We value your time hence an easy navigation process on our App, we have a wide collection
of car-parts both new and refurbished as well as a pool of qualified, vetted and appraised mechanics available to service your vehicle on-demand.

For this and more, our savvy and dedicated team is constantly re-engineering our customer experiences and ensures our sole mission of value and speed is felt as you navigate through our various product/service pillars available. You can view our page on Website - https://sparepap.com

Position Overview

The Parts Manager is responsible for developing strategic business development initiatives. It is a specialist role responsible for an aggressive acquisition of vehicle spare parts merchants and inventory onto the SparePap online marketplace across all car model parts and all geographies. To succeed in this role he/she must be knowledgeable about the Kenyan vehicle market generally, vehicle after sales management processes, car makes, parts and their origins, etc.; and communicate effectively with managers and other colleagues on these processes. As a client facing role, it requires quick turnaround times, clear communication and effective delegation. From time to time the incumbent shall undergo rigorous capacity building to refresh their knowledge on car parts and/or technologies available for different car models positioning Sparepap as the preferred market-place for car parts.


  • Drive the aggressive acquisition and aggregation of a diversified spare parts merchant base on the platform.

  • Mapping out spare parts merchants across different brands, car makes, part types (used, brand new, refurbished e.t.c) and merchant tiers.

  • Ensure that the platform remains liquid in terms of availability of spare parts for the mass market.

  • Maintaining a good relationship with merchants.

  • Manage and provide coaching to the spare parts Business Development team, support and initiate continuous improvement initiatives, manage key performance indicators
    (KPIs), and ensure that client satisfaction is exceeded.

  • Provide merchant support to enable them to sell online.

  • Ensure enlisted spare parts are accurately cataloged and priced, and updated from time to time

  • Manage inventory cataloging and curation

  • Monitor inventory management processes to track trends and account for the inventory status

  • Work as a key stakeholder in the implementation of technology and platforms that will
    evolve and enhance the client experience.


Key Performance Indicators

  • Quality of customer feedback

  • Error free, complete and reliable reports for decisions making

  • Zero non-compliance at all times

  • 100% adoption of policies and rules throughout the company

  • Compliance to Budgets, especially operational budgets

Experience Profile

  • Degree or Higher Diploma in marketing, sales and/or customer service

  • Knowledge of Mechanical Trade an advantage

  • Significant previous maintenance experience working in heavy industry, ideally within
    transportation

  • Excellent geographical knowledge for logistics purposes


Personal Attributes

  • Effective and demonstrated leadership skills for goal achievement.

  • Excellent listening, negotiation and presentation skills

  • Proactive

  • Customer care i.e. managing experiences for both internal and external clients.

  • Strong written and verbal communication skills.

  • High Emotional Intelligence and enthusiasm needed to motivate a team to performance

  • Time Management

  • Budgeting

  • Analytical and reporting skills

  • Decision-Making Skills

  • Integrity

  • Commercial Awareness


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