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Fuzu

About Fuzu

Careers at Fuzu

Collection Agent

Kuda Bank

Lagos,Nigeria

Closing: Apr 30, 2024

7 days remaining

Published: Apr 22, 2024 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

OND/HND/BSc in Finance, Accounting, or a related field of study.
Proficiency in the use of Microsoft office
Critical thinking and problem solving skills
A minimum of 3-5 year experiences as a Collection Agent
Good report writing and communication skills
Customer service skills
Good analytical skills
Knowledge of relevant legal requirements
Speaking and listening skills
Negotiation and conflict resolution skills

Competencies
Functional:

Database Management
Good Knowledge of Technology (lending applications)
Results Orientation
Initiative
In-depth Knowledge of Consumer Lending
Emotional Intelligence

Behavioural:

Relationship Management (including collaboration & teamwork)
Effective Communication Skills
Persuasion
Time Management
Continuous Learning & Improvement
Self-Assured, Confident and Assertive
Resilience
Empathy
Networking
Effective Listening
Friendly
Persuasion
Calm under pressure
Initiative

Responsibilities

OND/HND/BSc in Finance, Accounting, or a related field of study.
Proficiency in the use of Microsoft office
Critical thinking and problem solving skills
A minimum of 3-5 year experiences as a Collection Agent
Good report writing and communication skills
Customer service skills
Good analytical skills
Knowledge of relevant legal requirements
Speaking and listening skills
Negotiation and conflict resolution skills

Competencies
Functional:

Database Management
Good Knowledge of Technology (lending applications)
Results Orientation
Initiative
In-depth Knowledge of Consumer Lending
Emotional Intelligence

Behavioural:

Relationship Management (including collaboration & teamwork)
Effective Communication Skills
Persuasion
Time Management
Continuous Learning & Improvement
Self-Assured, Confident and Assertive
Resilience
Empathy
Networking
Effective Listening
Friendly
Persuasion
Calm under pressure
Initiative

This role is responsible for managing the collection of outstanding debts from clients and customers.

Responsibilities

Manage multiple delinquent accounts for debt collection efforts.
Keep track of assigned accounts to identify outstanding debts.
Plan a course of action to recover outstanding payments.
Negotiate payoff deadlines or payment plans( restructured inline with agreements) .
Handle questions or complaints.
Investigate and resolve discrepancies in payments or accounts.
Prepare and send dunning letters to delinquent clients at regular intervals and keep track of their payments.
Prepare daily, weekly and monthly reports on all calls, enquiries and recoveries.

Measures of Success

Collection rate
Conversion rate
Customer Satisfaction Index
NPS
# of Cost Saving Initiatives Implemented
% Training Evaluation

Mid-level Accounting, finance, banking, insurance jobs in Lagos, Nigeria