Channel Operations Specialist (POS & Card Payment)

Job Requirement:

• Minimum of a Bachelor’s degree in Computer Science or any related field, or equivalent experience.
  
• At least three (3) years of related experience is required.
  
• Experienced in supporting and managing financial (cards) transactions processing system
  
• Advanced knowledge of card payment systems and a good understanding of card transaction process flow.
  
• Strong work ethic and service mentality with the ability to manage multiple tasks.
  
• Advanced proficiency in problem-solving, ability to investigate and address application issues
  
• Effective use of database querying languages and tools to develop queries/reports and analyze business process data is an added advantage.
  

Job Requirement:

• Minimum of a Bachelor’s degree in Computer Science or any related field, or equivalent experience.
  
• At least three (3) years of related experience is required.
  
• Experienced in supporting and managing financial (cards) transactions processing system
  
• Advanced knowledge of card payment systems and a good understanding of card transaction process flow.
  
• Strong work ethic and service mentality with the ability to manage multiple tasks.
  
• Advanced proficiency in problem-solving, ability to investigate and address application issues
  
• Effective use of database querying languages and tools to develop queries/reports and analyze business process data is an added advantage.
  

• Responsible for the availability, stability, reliability, and operation of card payment systems by monitoring, supporting, and optimizing production systems and services
  
• Take overall responsibility for investigation and resolution of system downtime affecting the channels and card payment applications
  
• Provide technical support in identifying, investigating and resolving transaction-related issues
  
• Proactive monitoring of processes and transactions leading to the identification of potential glitches
  
• Ensure payment channels has a stable connection with the service providers/switching partners and provide quick response to any channel related issue.
  
• Work closely with the Operations team to suggest and recommend new initiatives that could
  
• improve customers experience with the usage of our mobile application and payment system.
  
• Track issues and work with component teams for timely resolution of downtimes on any of the channels
  
• Ability to analyze and interpret application logs and resolve identified issues
  
• Taking up technical engagement with switching partners - Interswitch, NIBSS, UPSL, etc for prompt resolution of issues.